Deal or No Deal Casino

iPro, Inc., doing business as Deal or No Deal Casino (“iPro”), is committed to providing its online casino and internet gaming products and services, whether accessed online via a computer or mobile device, or via a mobile application (collectively, the “Site”), in a responsible manner.

This Responsible Gambling and Self-Exclusion Policy (the “Policy”) describes iPro’s responsible gambling program and the features available to players who have registered to access and use the Site (each, a “Player”).

This Policy is incorporated into and forms part of the iPro terms of services for the Site, available at here (the “Agreement”). Capitalized terms that are used but not otherwise defined in this Policy shall have the meanings given to them in the Agreement. iPro may periodically modify, revise, update or amend this Policy, in whole or in part, and will notify Players of any such changes, however, Players are responsible for remaining familiar with the terms of this Policy.

iPro’s responsible gambling program (the “Program”) aims to ensure that gambling on the Site is provided in a way that minimizes gambling-related harms and promotes a responsible gambling environment. The Program aims to support responsible gambling by providing Players with a range of educational resources, responsible gambling management tools, and other supports.

As the choice to gamble ultimately rests with each individual Player, the Program focuses on informing and supporting Players. This Policy is not an acknowledgement of any obligation on behalf of iPro or its service providers to control, limit, prevent, or otherwise modify the gambling behaviour of Players on the Site. Players at all times remain solely responsible for their gambling behaviours.

All iPro employees understand iPro’s commitment to responsible gambling and participate in annual responsible gambling and problem gambling awareness training programs. Each employee is trained to be aware of, and offer assistance to, Players seeking help with problem gambling matters, including having an understanding of the harms associated with gambling, as well as essential prevention and mitigation concepts.

iPro’s senior compliance officer (or a professional third-party specializing in the field) is responsible for training iPro’s employees and ensuring that they have the resources necessary to identify, prevent and minimize the risks of harm to Players.

Tools and Resources. iPro provides Player’s with responsible gambling tools, which aim to support a Player’s efforts to engage in positive play behaviours. Players can configure and use the tools described in this Section 4 through their Account, or they can contact Customer Support for assistance. Players can contact Customer Support as follows:

1. by using real-time chat, available 24/7 through the Site;
2. by email at: support@casinodond.com. iPro will endeavour to respond to emails within two (2) hours during iPro’s normal business hours. If the email address from which iPro receives a message does not correspond to the email address that is included in the Player’s Account Information, iPro will not provide any information relating to the Account when responding to such email. In such circumstances, the Player may be required to contact iPro by telephone;
3. by telephone at: 1-833-477-6847; or
4. by mail at: iPro Games Canada, Inc., 5800 Ambler Drive, Suite 210, Mississauga, Ontario L4W 4J4.

Deposit Limits.

1. Players have the option to set limits on the amount they can deposit into their Account on a daily, weekly or monthly basis (“Deposit Limits”). Once a Player hits their self-imposed Deposit Limit, they will not be able to deposit any funds or increase their Deposit Limit until the period of the previous Deposit Limit has expired. If a Player sets simultaneous Deposit Limits, for more than one time period, the most restrictive Deposit Limit will apply.
2. Players can initiate a change to their Deposit Limit at any time through their Account. Deposit Limit decreases will take effect immediately. Deposit Limit increases or removal of a Deposit Limit will only take effect after a “cooling-off” period of twenty-four (24) hours from the time the increase or removal is initiated (“Cooling-Off Period”). This Cooling-Off Period is imposed to provide Players with the opportunity to cancel their request after further consideration. If a Player makes an additional change to their Deposit Limit during the Cooling-Off Period, the Cooling-Off Period will restart from the time the subsequent change is initiated.

Loss Limits.

1. Players have the option to set limits on the amount of Unutilized Funds that can be lost on a daily, weekly or monthly basis (i.e., total amount of Unutilized Funds spent on wagering or betting for applicable games less prizes won from such wagering or betting) (“Loss Limits”). If a Player simultaneously sets more than one Loss Limit, the Loss Limit with the lowest set loss amount will apply, once such Loss Limit is reached.
2. Players can initiate a change to their Loss Limit at any time through their Account. Loss Limit decreases will take effect immediately. Loss Limit increases or removal of a Loss Limit will only take effect after the Cooling-Off Period. This Cooling-Off Period is imposed to provide Players with the opportunity to cancel their request after further consideration. If a Player makes an additional change to their Loss Limit during the Cooling-Off Period, the Cooling-Off Period will restart from the time the subsequent change is initiated.
3. Bonus Cash wagered and lost on applicable games does not contribute towards the calculation of losses and are not subject to Loss Limits.
4. Players are not able to place a wager if a loss would result in the Loss Limit being exceeded.

Session Limits.

1. Players have the option to set a daily, weekly or monthly time limit on the number of hours per day, week, or month, as applicable, that the Player can access their Account through the Site (“Session Limits”). The Session Limit clock will start when a Player has logged in to their Account and launches a game, and will remain running until the Player has logged out of their Account.
2. Players can initiate a change to their Session Limit at any time through their Account. Session Limit decreases will take effect immediately. Session Limit increases or removal of a Session Limit will only take effect after the time period of the previous Session Limit has expired or after the Cooling-Off Period, whichever is longer (the “Delay Period”). This Delay Period is imposed to provide Players with the opportunity to cancel their request after further consideration. If a Player makes an additional change to their Session Limit during the Delay Period, the Delay Period will restart from the time the subsequent change is initiated. If a Player wishes to withdraw Unutilized Funds during a period when they do not have access to their Account due to a Session Limit, they should contact Customer Support.

Play Time Alerts.

1. Players have the option to set automatic time reminders for themselves in relation to their play on the Site at a self-determined frequency, at which point they will be notified via a pop-up message on their screen, advising them how long they have been playing (“Play Time Alert”). The Play Time Alert clock will start when a Player has logged in to their Account and launches a game and will remain running until the Player has logged out of their Account.
2. If a Player has set a Play Time Alert, when they are notified that their set Play Time Alert has been met, they will be provided the option to continue or discontinue playing. If the Player elects to continue playing, they will be returned to their game and the Play Time Alert will reset. If a Player elects to discontinue playing, their game session will automatically end.
3. Players can initiate a change to their Play Time Alert frequency at any time through their Account. Any increase to the frequency of Play Time Alerts will take effect immediately, while any removal or decrease to the frequency of Play Time Alerts will take effect after the Cooling-Off Period. Any Play Time Alert increase, which is made during the Cooling-Off Period for a prior Play Time Alert, will reset the Cooling-Off Period.

Breaks in Play.

1. Players can take a temporary, short-term break in play from the Site for periods of one (1) day, one (1) week, one (1) month, two (2) months, or three (3) months. Once a desired break period has been initiated, all game transactions in process will be completed, the Player will be immediately logged out of their Account, and they will not have access to place any bets or wagers or make any deposits. Players may also initiate a short-term break by contacting Customer Support. Players will not have the ability to end a break period early. If a Player wishes to withdraw Unutilized Funds during a break, they should contact Customer Support.
2. Players on a break will not receive marketing communications relating to the Site, which are sent by or on behalf of iPro (however, there may be instances where it is impossible for iPro to stop marketing communications that are already set for delivery). iPro may continue to communicate with a Player who is on a break for purposes related to the administration of their Account or other permitted or required reasons.

Risk Profile. Players acknowledge that the Site engages in play tracking and analysis of any Player who signs up for an Account and, depending on Player activity, may generate a risk score for such Players.Players may access their risk profile information through their Account. Such risk profile information is for informational purposes only and is not aclinical assessment of any kind.

Player History. Players have access to a summary of their transactions, including deposits, purchases, withdrawal history, log-in history, and game play history, through their Account. For more extensive history, Players can contact Customer Support.

Player Education and Information. Players have access to a variety of educational and mental health resources to encourage responsible gambling and assist with identifying gambling risks and problem gambling. Such resources can be accessed through the “Responsible Gambling” link, located in the Site’s drop-down menu, and the “Player Protection Page” link, located at the bottom of each page on the Site.

In addition to iPro’s responsible gambling tools, iPro’s voluntary self-exclusion program is available to Players who want to take a long-term break, or permanently exclude themselves from betting and wagering on the Site. iPro’s self-exclusion program aims to assist and support those Players who have made a personal decision to reduce or eliminate their gambling on the Site (the “Self-Exclusion Program”). A Player who registers for the Self-Exclusion Program, and whose self-exclusion term is still active, is referred to as a “Self-Excluded Individual”.

A Player may choose to enter the Self-Exclusion Program by registering on the Site by accessing “Self-Exclusion” in the “Responsible Gambling” link, located in the Site’s drop-down menu. Players may also register for the Self-Exclusion Program by contacting Customer Support. iPro will keep a record of all Players registered in the Self-Exclusion Program. Prior to registering in the Self-Exclusion Program, Players will be provided with access to a variety of educational, mental health and support resources that encourage responsible gambling, assist with identifying gambling risks, and assist with addressing problem gambling.

A Player may choose to become a Self-Excluded Individual for a period of six (6) months, one (1) year, five (5) years, or permanently. Once a period of self-exclusion has been initiated, all game transactions in process, including future game transactions, will be completed and the Player will be immediately logged out of their Account for the duration of the self-exclusion period. Self-Excluded Individuals will not be permitted to log in to their Account at any time during the applicable self-exclusion period. If a Player chooses to permanently self-exclude, their Account will not be eligible to be reopened. Permanent self-exclusion is not reversible.

Self-Excluded Individuals will not receive marketing communications relating to the Site, which are sent by or on behalf of iPro during the applicable self-exclusion period, however, there may be instances where it is impossible for iPro to stop marketing communications that are already set for delivery.

If a Player chooses to permanently self-exclude, iPro will return the balance of any Unutilized Funds in the Self-Excluded Individual’s Account at the time of self-exclusion, in accordance with the Agreement, and all Bonus Cash associated with the Self-Excluded Individual’s Account will be cancelled. Other Self-Excluded Individuals may request that iPro return the balance of any Unutilized Funds in the Self-Excluded Individual’s Account at any time during the self-exclusion period, in accordance with the Agreement. If such a request is not made, the balance of any such Unutilized Funds will remain in the Self-Excluded Individual’s Account. All Bonus Cash associated with the Self-Excluded Individual’s Account will also remain in their Account, subject to the Specific Promotion Terms and Conditions related to such Bonus Cash.

When a Player’s selected self-exclusion period expires, their Account will be automatically reinstated by iPro, they will no longer be considered a Self-Excluded Individual, and they will be removed from the Self-Exclusion Program. A Player may choose to re-enter the Self-Exclusion Program at any time.

iPro is committed to helping Players play responsibly. If you or someone you know has a gambling problem and wants help, please contact ConnexOntario:

• by phone at 1-866-531-2600;
• through their text line by texting “CONNEX” to 247247;
• by web chat at http://www.connexontario.ca/Chat; or
• by email at http://www.connexontario.ca/en-ca/send-email.